Business Support - Mayfair Commercial Banking Team

Role: Relationship Business Support

Location: Mayfair, London

Within Allied Irish Bank (GB) we are following a strategy of becoming a niche Commercial Bank. As part of the strategy we are developing our business across a broad range of sectors and geographies.

We are now seeking a colleague to join us in our Mayfair business to make a difference in helping us achieve our growth. This role is a great career development opportunity working in a vibrant and exciting City.

The role will allow the successful candidate to gain and develop strong expertise in both relationship management as well as business development, focused on Large Commercial and mid corporate level businesses. We also aim to make Allied Irish Bank (GB) one of the best places to work – a place where the very best people want to come and develop their careers.

We’re looking for someone who:

The role holder will support the Commercial Banking team and the key emphasis is on delivering the fulfilment of AIB's services to internal and external customers. You will be the key contact with the Operations and Service support teams making sure customers receive a seamless end to end service and will assist the Relationship team in the management of key clients by fulfilling the administrative requirements associated with the Relationship team portfolio.

Who are we?

We’re AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We’re made of small teams where you have the chance to shine.

Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

Does this sound like something that you want to be part of?

You will need to show us that you can:

• Act as a point of contact for Relationship customers when the Relationship Managers are unavailable
• Undertake all required follow-up after Relationship Team customer engagement
• Develop knowledge of the customer and their business, understanding their requirements and assisting in the delivery of tailored financial solutions
• Use documented credit management procedures to monitor and control portfolios in conjunction with Relationship Manager/Support
• Coordinate completion and return of all credit reporting requirements highlighting any issues/negative trends to Relationship Managers
• Assist Relationship Managers in the review of financial information and the preparation of Facility Documentation and Security as required
• Maintain a focus on the overall customer experience, identifying where efficiencies can be gained and highlighting areas for improvement
• Record and manage all customer queries and complaints, thoroughly investigating the issues raised and progress to resolution, ensuring all regulatory timeframes are met
• Contribute to the achievement of the overall relationship team efficiency and customer service objectives, with specific focus on Responsiveness and Accessibility

What you’ll need

1. Proven customer relationship management, service ethos and communication skills
2. Proven level of teamwork and ability to consistently deliver results
3. Demonstrate a willingness to gain good understanding of credit analysis, procedures and policy
4. Evidence of the ability to build good relationships both internally and externally as well as strong customer relationship management skills.

Please note: The Minimum Education requirements for entry to AIB is 5 GCSE passes (or equivalent), to include a pass in English and Maths. These 5 subjects must be achieved with a grade of A – C. Confirmation of this will be sought if successful for the role.