Senior Business Support Specialist, London

Date: 12-Jan-2022

Location: London, GB

Company: Allied Irish Bank

Role:  Senior Business Support Specialist

Location:  Undershaft Hybrid working


This role will be offered on a Part-time basis (4 days a week)



  • Are you ready to join an organisation leading the way in Sustainability and that puts our customers & people at the heart of everything we do?
  • Do you believe in the strength of teamwork and can work with experienced colleagues to deliver innovative solutions to complex business challenges & opportunities?


Our Financial Solutions Group (“FSG”) which is a segment dedicated to supporting business and personal customers in financial difficulties, which include corporates, SMEs and personal borrowers, is looking for a Senior Business Support Specialist to deliver administration services and support for a team within this Group. 


The role will involve general administrative duties and will also include conducting analysis and research on assigned activities. Translates requirements into deliverable tasks and plans, schedules, tracks, manages and reports on key tasks and interdependencies to deliver solutions and output.  Ensure records are accurately maintained in databases and systems to provide the continuous availability of accurate information.


We’re looking for someone who can:

  • Drive Progress
  • Show Respect
  • Own the Outcome
  • Customer Service Focused
  • Team Player


Who are we?

We’re AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too. We’re made of small teams where you have the chance to shine.


Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.


Does this sound like something that you want to be part of?


You will need to show us that you can/have:

  • Proven high quality customer focused individual 
  • Team Player who is engaged and enthusiastic, ability to work  independently and on their own initiative
  • Have an innovative approach to your role, always seeking ways to make improvements or suggestions to create better solutions.  Agile and flexible with regard to learning and role responsibilities
  • Take responsibility for your work and follow through on commitments
  • Good interpersonal and communication skills
  • Excellent technical skills.  You will be working with Excel, PowerPoint, SharePoint, data, multiple technologies etc. and understanding what it will require to work within this environment is essential
  • Prepare professional Management Information Reports for the Senior Management Team 
  • Attention to detail.   Genuinely enjoys investigation type activities, analysis and documentation of all or part of a business in terms of policy, process and procedures, or technical business functions and processes and the information they use. 
  • Track to closure all action plans to address any findings made by internal/external audits
  • Results driven individual with proven track record in risk based work prioritisation
  • Have a minimum of 5 GCSE's including English and Maths (A-C Grade).


If you feel you have what it takes, click apply and fill in the online application form. If you would like more information, Mark Hayden from the Talent Acquisition Team can help. You can contact him by emailing


By when?  Closing date is Wednesday 26th January 2022

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